United Homes Canada

I reached out to UHC to help rectify a humidity issue that i was experiencing in a home i recently purchased. Due to my out of town work, and the pandemic, scheduling was a bit of an issue on MY side of the arrangement. Steve and his team were extremely accommodating, communicated well and were patient with my constant need to reschedule. I couldn't have asked for a better group to arrange an appointment with.

When my schedule finally permitted Steve and one of his colleagues to come take a look at my home, i was more than impressed. He and his colleague spent a good two hours checking and re-checking any contributing factors that could be causing my issue. They came loaded with gear too like a thermal imaging camera and a variety of sensors. Not only did they find and help me rectify my problem, but they also continue to follow up that my problem is still solved.

Before contacting Steve, I had also contacted a well known basement contractor from Calgary to come have a look - those folks spent 10 minutes, told me to replace my windows and tried to sell me on a different inspection all together. Steve and his team at UHC didn't try to sell me anything - they wanted to be certain we found the cause of the problem (which they did) before suggesting any financial obligations/repairs. They found the repair, which cost me $0 to fix. I could not have asked for a better experience, I would recommend these guys to anyone. If I could give six stars, I would.

After renting a room from Steve and Tara and getting to know them a little bit through their air bnb I must say what genuine, kind, honest people. I recently got here from Nova Scotia and when it’s time for my garage I know who I’ll be calling to build it!

OK to be fair, I own the company, so I'm a bit bias. However, I don't know how else to address these negative reviews. My team works very hard to ensure our customers are very satisfied. We have probably the most comprehensive purchasing process and thorough contract identifying everything one should expect in order to ensure our customers receive exactly what they have purchased. However, you can't please everyone. For those who are unpleased for whatever reason, we implore you to contact us, or better, come visit myself and my management team so that we can listen to your concerns and perspective and give us the opportunity to rectify your concerns.
I find it disheartening that negative reviewers are able to articulate such horrible and slanderous comments and have influence over prospective purchasers, when often the reasons they are left dissatisfied is because the company refuses to pay out of pocket for damages that they have caused themselves. I agree you should read all reviews but I implore you to also check the facts, or at least ask for the other side of the story before you blindly make a decision based on a negative review.
You should also consider that in today’s society, it is difficult to solicit a positive review, so look at the timeline of the reviews and compare against the number of projects a company does each year. I think that’s the better way to judge overall performance and satisfaction.
I have an open door policy and have always invited present, past as well as prospective customers to give me a call. I’m always happy to answer any question, and with me you will always get the truth. Even when it hurts sometimes, as is usually the reason for negative reviews.
Sincerely, Steve Vail, President and CEO.

For the past year ,I have been working closely with United Homes Canada and Grandview Modular Homes as a marketing consultant. It is a constant focus of the owner and managers to improve their business and customer service. My interactions with their team have been all about how we can improve their customers’ experience. I personally have witnessed the team go over and above to ensure their customers are looked after. I would most definitely purchase a home from these companies.