The Costume Shoppe

This place always has fun and amazing costumes, and we try to go there every year. It’s just that the people who work there come to ask us if they can help us with anything, and we’ve been asked several times by them. I would rather have been left alone to shop and only would have asked for help if I needed it, but that’s the only thing I’d suggest changing. It would have been five stars otherwise; I’m writing this in hopes that they can take this into mind. This store has been one of my favourites, though, and is always a fun place to visit near Halloween.

This store is amazing for obvious reasons that they have every costume under the shop. However, I want to share something else they did to help us out. Our son has pretty significant sensory issues - and we bought a costume that he just couldn't wear for a few reasons. It was our fault for not planning ahead - I had had surgery and couldn't get to the store so just ordered on a whim. When I went back to find something else, I ended up sharing our experience and although they don't take returns (for obvious, good reasons) he still was able to help us out in a way we didn't end up totally losing out on the money spent. As a parent of a child with sensory issues, it can become really exhausting to figure these things out all the time. He changed our experience.

I was also having trouble with the online payment system - it didn't seem to like my credit card. I really needed the delivery service as I can't drive after surgery, so they were able to help me figure this out as well.

This is a sign of excellent costumer service (which is hard to find these days) and a reasonable human being. Thank you so much.

We went there to get costumes fir a princess evebt. The lady was very informative and so helpful. They are on the pricier side but it’s a real costume. I checked Amazon and their prices were a little more but they are local and I got my stuff immediate so worth it!