Doug's Place Strathcona Collision Repairs

Professional and friendly, not your average run around body shop, BMW certified.
Thanks to all staff at Doug’s and Doug himself for making an accident unhappen in a pleasant way.
Greeted and treated like family.
Highly recommended.

My 15 year old Acura Integra was rear ended so I took it to Doug's Place in Strathcona. I had a ground effects package on the vehicle, so one part was hard to replace, but they used the part on the other side of the rear of the vehicle and took it to the electroplating place across the street to make a new mould which was then simply reinstalled and painted by Doug's. They let me know about the deterioration of the styrofoam inside of the bumper and recommended I replace that for around $250 to make the vehicle safe again if I got in another accident. The rest was covered by the other driver's insurance. When I went to pick up the vehicle I was shocked to find that part of the rear bumper was hanging down by an inch on one side and I could fit my hand inside the space. I asked them why it was not fixed and they said that this was not a part of the car accident. They said that when they removed the rear bumper, part of the rusted panel broke off and they could not reattach it to the vehicle anymore because part of the panel was missing now. I told them that the car was not like that before the accident and insisted that they fix this, even if they need to weld a tin can on that spot so they could attach the bumper to it. The employee then began to tell me that my car was so old (it was about 15 years old) and that I should not even bother to get it repaired. I got mad and told him that I was not going to drive around with the rear of the car smashed in because of the negligence of another driver and it was covered by their insurance company anyway. It was the only car I had and the damage would affect the price if I ever sold it (I kept it for 18 years before selling it for $1800). Anyway, they eventually fixed the bumper but I had to leave the car with them longer and come back again which inconvenienced me. The whole repair was done well in the end, but unfortunately, the employee of Doug's left me with a sour taste in my mouth and ruined what would have been a perfect experience with them by telling me my car was basically a piece of junk and that I was wasting my time repairing it. Well, I won't waste my time recommending them or going back to Doug's Place again for any future repairs.

Just want to give a shoutout to Nelson Santos for the fantastic service he provided for me. I had my exterior side mirrors refinished and from start to finish everything went very well. I would highly recommend this location.

Thanks to Anita at the front desk！She is incredibly patient and professional. She is on point on my appointment and always called ahead to confirmed. I forgot my driver license twice for my car rental and I was very embarrassed?. I was impressed by how Anita making everything easy for me though I gave her a hard time! when i picked up my car they gave me a little gift and my car was also washed. Definitely a trustworthy repair shop.

Troy H and Anita at the front desk were both professional and very helpful. The whole process from start to finish was excellent. Troy made sure every little piece that needed to be replaced was done to my liking and the workmanship by their techs is top notch. Was referred by a good friend who worked in auto body and I can see why he recommended Doug’s.

Their update system by email is great. They arranged my rental with Enterprise seamlessly as well.

Wouldn’t hesitate to take my vehicle there for collision repair. Definitely one of the best shops in the city.

Thanks