Rockyview General Hospital

More than pleased today.
I arrived 30 mins early for my 'day clinic' 2pm appointment, expecting to wait a while. (didn't!) We were a bit lost upon arrival at the main entrance, when greeted by a 'retired' but hospital working gentleman who offered and escorted my husband and me to the proper department. Thank-you! (Sorry I didn't get your name)
We were then warmly greeted promptly at the day clinic for my treatment.
Enter Alison! Alison, you were wonderfull, so very very calming and personable! So lucky and thankful that I had you there today. You took the time to explain the treatment, expectations, and implications, you provided more information than the 2 'private practice' doctors that diagnosed me and forwarded me to hospital!
Alison stayed with me while performing the procedure, keeping an easy and friendly/ chat throughout, keeping my mind pleasantly occupied throughout the procedure and 20 minutes or so afterward until I was able to leave. Thank-you Alison!
Reception, so sorry I don't recall your names! I was a bit preoccupied/light headed.
You were all so gracious, kind and efficient today.
Thank-you.

Staff in radiology performed the incorrect scan on me, which I needed due to gallbladder problems. The wrong scan - which I did not realize was the wrong scan until later in the ER - made me so violently sick that I ended up in the ER. I have a serious, chronic health issue stemming from abdomenal surgeries as a premature infant which were triggered by the incorrect scan performed on me.

Although I was thoroughly disappointed by the incorrect scan and the long wait in the ER I was treated with respect, kindness and compassion by staff, especially in the ER. Dr. Todd Peterson attended to me in the ER and was the epitome of what an ER doctor should be: intelligent, attentive, willing to listen, highly compassionate and genuine in his care for patients. I was very ill but my spirits were lifted by the loving care I received by Dr. Peterson and the exceptional nurses under his direction.

Mistakes happen, even at hospitals where people expect perfection. It is frustrating to experience a medical mistake but I am thankful for the way I was treated by staff. They made me feel that they cared about me and wanted me to feel better.

*** April 15, 2019 *** Back in the ER for the second time this year for another small intestine obstruction and possible gallbladder attack. Although I hate being in the ER and I hate being in pain/sick, I love the nurses and doctors who work in the ER. Not only are they knowledgeable and professional, but they're also compassionate and loving. I feel valued and accepted here, that my situation truly matters and that I'm more than just a number on a chart. I was seen almost right away, even though the department is busy.

Nobody enjoys being in the ER and it is difficult to rest here, but it's reassuring to feel that those taking care of me genuinely want me to be comfortable and to get better.

Much gratitude and love to the staff at the Rockyview General Hospital ER ????

I just came out of the crisis ward and just wanted to say the staff was absolutely amazing. I forgot to get her name, but a lady working around this time with black hair, bangs, and a septum piercing helped me more than she could ever know. I am so thankful for the staff here, because of them I feel safe to leave on my own. Thank you guys.

Everyone at this hospital from the Triage to the nurses to the doctor and every member of the staff are phenomenal. I brought in my daughter to this hospital as she was having difficulty breathing. The service we received at this hospital was absolutely outstanding. They didn't waste a single second in making us wait. Took her in immediately, did all the necessary tests and didn't let us leave until they and we were completely satisfied. They were so nice and caring. Can't say enough about the exceptional service we received at that hospital. Thank you so much.