Mercedes Benz Downtown Service and Parts

Overall good experience with service and parts department - Chris (director of service) is a pleasure to work with and he definitely understands the meaning of customer service.

Mercedes-Benz Downtown Calgary Sales on the other hand, could learn a thing or two from the service and parts team and what it means to be honest.

Would have been a 5 star experience, but I got the text that my car is done and ready for pick up, and when I got there, I still ended up sitting there waiting 30 mins for them to wash my car before giving it back to me. So one star knocked off for that 30 mins wasted. I would have expected better service from MBDTYYC.

Brought my car in for service yesterday due to an engine light on. Replaced the adblue heater and performed a software update. The car was ready in a couple of hours. Received excellent service from both Lola and Mark. Friendly and honest team. I'm glad to bring my car all these years for them to look after. Going to recommend to my friends and family. Lola is the best!

Excellent team at downtown Mercedes. Had a puncture on my 2018 GLC and Jesse was 100% on point with his professionalism and honesty that him and his team ended up repair the tire rather than having me to purchase a new one. I will continue to use this location for my vehicle's maintenance and likely a preferred one when it comes to an upgrade.

If you’re looking for class customer service and a the best vehicle money can buy come here! Mercedes is a classic. Very happy with my car! Thanks again guys