(August 12, 2019, 7:11 pm)
Visited today as moral support with a friend who was looking for assistance. Having read some of the reviews for the various locations, as well as based on my own previous experiences with gov’t offices, I was apprehensive about what we might encounter. The individual assisting us was Nathan, and the service was amazing. We didn’t have to wait long - we were greeted almost immediately upon entering - though this may have been somewhat due to the time of day, as the office wasn’t busy. Nathan was thorough, helpful, and extremely informative. His demeanour was pleasant and calm, and he explained things clearly and without judgement, greatly helping my friend, who suffers from social anxiety, feel extremely comfortable and at ease. This was the initial visit, so there will be more required, but hopefully they will all be somewhat, if not as, positive. My friend left encouraged, hopeful, and excited about the prospects moving forward, thanks entirely to Nathan and the information he provided. I was equally as impressed, and I’m hopeful future visits will be as productive. Thanks for a great experience.
UPDATE: We went in the next day to continue the process, and while it was a long day by the time we got through the appointments, waiting, and paperwork, the day was again very productive and helpful. The lady assisting us, Karen, was also very friendly, patient, and informative, and provided a lot of good resources and suggestions, and was able to get the ball rolling. She offered additional avenues for further potential support, and made the experience a positive one. My friend was again very excited and encouraged by the process, and left quite optimistic. Nathan also remembered us, by name, and asked how things went. I can’t speak to the quality of all the services and employees, but our experiences with both Nathan and Karen were extremely positive and helpful. A huge thanks to both!!