West Edmonton Mall Toyota Service Department

Always super helpful and friendly staff.

Booked an appointment for a oil change and dismount, mount and balance tires. They said it would take 2 - 2.5 hours. Ended up taking 4.5 hours and they didn't wash my truck like other toyotas have in the past.

Things are running a bit slower now, but it is Covid precautions, not the fault of the service department. Mayfield staff is courteous, professional and my vehicle was ready within 10 minutes of the estimated time. Cannot ask for more than that!! Only thing I miss is the exterior clean that used to be part of their service package. Otherwise, I trust this service department for honest assessments.

I just bought my first new vehicle from Mayfield Toyota, and it was an incredible experience all around. The staff is professional, communicative, and friendly. My Product Advisor, Hassan Fawaz made buying a vehicle stress-free. He was trustworthy, kind, and truly went above and beyond to ensure that I had an excellent customer experience. Thank you so much Hassan. Also, the Financial Services Manager, Tracy, was amazing to work with. Her personal touch, energetic attitude, and expert advice made financing my first vehicle much less stressful. Thank you so much Tracy and Hassan for all of your work with me and for both going above and beyond to look for the best options for me. I look forward to doing business with Mayfield Toyota in the future!