Willow Stream Spa at the Fairmont Banff Springs

My husband and I were gifted a massage for our honeymoon. We both loved our massages! My husband couldn’t believe how much it helped his back and was so impressed with the attention to pressure. We both also enjoyed the sauna and mineral/plunge pools.

I wanted to love this spa but feel mediocre about th4 experience.I went for a pedicure and paid extra to use the spa pools. I was told to be 5 min early for my appointment but was kept waiting 15min. Was getting worried they forgot me, and though I was visible to several other staff no one reassured me or checked in. Technician was nice enough and pedicure was fine, standard.

Was told by staff the snacks in the lounge were fabulous re convincing me to add the visit to spa pools and lounges. Snacks consist of dark chocolate bark, biscotti, pears/apples, oranges and date bars. Unfortunately there was no ability to order other paid foods or drinks (glass of wine). Beverages offered were tea, flavoured water and coffee. Spa pools were busy and chatty loud tour guide staff the whole time I was there. Read the room tour guide couple! There were 3 solos in that outdoor pool who wanted peace and quiet!

It is a pity there is no view for services like a pedicure. I'm glad I tried it but feel firmly "meh" about it.

Ok, so the spa is BEAUTIFUL 100% would recommend for the amenities. They have a co-ed relaxation area with beverages and snacks. Then it is separated for males and females for the change rooms, showers, steam room, sauna and on the female side they do have a hot tub in the middle of the steam and sauna. The mineral pool is for both males and females with different pools around it with different temperatures which is a beautiful scene. They have an outdoor hot tub which was nice on our rainy day.

The only bad that really made me choose 3 stars is the massage I got. My fiancé and I got a deep tissue massage by two different therapists and it was honestly the worst massage I’ve ever had. I get massages regularly and we were both worse than when we came in. The massage therapist didn’t even advise of after care which most do ( hydrate etc) which I thought was strange. For a massage this expensive I expected way better.

It was such an amazing experience. The spa pools are beautiful, the saunas are spacious.

I had a hot stone massage from Mike and it was wonderful. He was very professional, friendly and made me feel very comfortable. 10/10 would recommend.

My partner and I went here for a couples massage. It’s very expensive but the RMT was covered by our work benefits! The facility is GORGEOUS and so clean! After our beautiful massage we got access to the spa mineral pools of different temperatures and the hotels indoor and outdoor pools and hot tubs for 3 hours. It was a glorious date day - highly recommend!