Pacific Fireplaces

We had our very old propane fireplace serviced in January 2021; after having just bought the house which my son and his family now reside. The igniter switch was gone. It was repaired (even though the parts are so difficult to find for this old beast!)
When my son went to start the fireplace a week ago, it again, would not ignite. I called and spoke to Chad and ultimately gave him my son’s number so he could walk him through a few possible easy/common fixes. They spoke, and in very short order, it was discovered to simply be old batteries that needed to be replaced in the unit itself. SUCH a relief to know that we won’t have to replace the beast just yet! (The propane tank was ‘just’ filled!)
We’re hopeful that ‘she’ makes it through one last winter and we’ll have her replaced. Now was NOT a good time with all of the other upgrades that needed to be done to the house!
Outstanding customer service. Chad was friendly, kind, and showed a true desire to help out in any way he could.
Thank you so much!
Barb Mah

We replaced a gas fireplace insert recently. What a pleasure to work with Vivien & Amber on the phone, Don for measurements, Caleb & Chris for installation. And Chad, owner for suggestions & options that gave us the look we wanted. Very professional business & we look forward to staying warm & cozy!!

Greg came and serviced two gas units. Did a great job, attention to detail, clean and efficient.

A few days later for no apparent reason I got up in the morning and my gas unit wasn’t working.

A phone call and within an hour or so Greg was back to check it out.
Turned out a defective power supply decided to fail.
Gas stove is still able to be used with battery backup and The new power supply should be in soon.

Thanks Greg

Wonderful friendly service. Pacific fireplaces replaces our remote, made the fire and glass spotless, and ensured everything was safe. Will definitely use them again for next service.

17 Year old fireplace continues to work at peck efficiency thanks to Sean who just completed servicing my gas fireplace. Overall, I am extremely happy with both Pacific Fireplaces' ability to schedule the appointment on short notice, and the exceptional level of service received by Sean. I most definitely will be contacting Pacific Fireplaces in the future for all servicing requirements necessary.