Glen Valley Grove Apartments

Finding a place to live in the Greater Victoria area is extremely stressful these days. I wanted to shoutout both Tara and Barry for the awesome support they provided me while searching for my next home.

Both went beyond the support I expected. They made themselves available on short notice, chose to follow up with me after viewings, and made themselves available after hours if required. I am excited to call Glen Valley Grove my home and look forward to my future interactions with them.

EDIT: I have updated my rating from 2-stars to 4-stars since Devon Properties have taken over and really cleaned the place up. Our new office staff are amazing and work incredibly hard to clean up the mess that Ironclad made. I really wasn't looking forward to having to find a new place to live, but due to the changes that have been made, we'll be staying a little longer.

There are still issues with parking (but that's not Devon's fault, it's whoever designed and planned this lot we're on), and some of the advertised amenities have been removed. That's a bummer, but we can live with it.

I hope that Devon continues to take care of this complex and support us tenants. I also really hope they take a little time to clean up the side of the building that faces the Galloping Goose, because that could really use some landscaping!

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I have deleted my previous review so that I can write a new, more updated one & hopefully capture the attention of Ironclad.

My husband and I moved into Glen Valley Grove in April 2021 and we've been fortunate enough to be living in a relatively quiet part in one of the buildings. Our apartment is fine; spacious enough for us and we have great outdoor/patio space. But now as time has gone on, I am seeing more problems come to the surface. Cheap materials, cheap craftsmanship, weird quirks like this random beam under our flooring that is higher than the rest (!?). We've had a repair request submitted to our building maintenance for nearly 2 months now (leak under our bathroom sink) and it has yet to be fixed.

The real problem is safety, security, and cleanliness of the building. We have ONE cleaning lady (who is amazing) but we need more than one person, *especially* during Covid times (this is a major concern of mine). Security cameras that are placed in the building do not actually work. Random people are coming into our building lobby and literally peeing on the floor. Drug deals happening within our building (no, not w33d). Constant fights between neighbours. RCMP are here daily. Mail and parcels are constantly being stolen (despite having a parcel room that cannot be used since Ironclad won't hire a concierge for the designated concierge desk). Our beautiful amenity spaces (like our brand new rooftop patio) are being trashed by either lazy residents or people who somehow find their way into the building. When we talk to our building manager, the answer is always "Ironclad won't spend money on that". Security, more cleaning people, etc...that apparently isn't a concern for the company.

I realized very quickly that, yes, we were able to get an apartment easily and find a nice looking place to live...but that's just it. There were no background checks done prior to approval. It is apparent that Ironclad just wanted to fill the building at the cost of everyones general safety and wellbeing. We are very clearly being taken advantage of and that sucks a lot.

I am severely disappointed and I hate that I cannot feel comfortable here. I am not looking forward to moving again, but unfortunately we feel as though we must due to to complete lack of disregard from Ironclad.