After Five

I recently bought a dress from after five from their online service. We live in Ontario and were unable to get the dress we wanted in the size that would fit my daughter. The stores in Ontario wanted me to buy a dress 4 times the size of my daughter and have it altered? I thought that was crazy or pay extra 50 us dollars for shipping from us to get a dress 2 sizes to big!!! I found after five online and they had the dress we wanted in her size. We delayed buying it and so the one in her size was sold but they were able to get another dress in and we have received it in plenty of time for prom. We worked with Brad through email and phone calls about sizing and timing of delivery(which was free) and he was excellent. Great customer service!!! The company also received the wrong dress from the manufacturer and thank goodness they realized the company had sent them a size 10 instead of a zero and they were able to have that dress sent back and the proper size sent out to them with very little delay so koodos to them for being attentive to detail. We received the dress and it is beautiful and great quality..it was from the Ellie Wilde collection. It came really well packed with few wrinkling to deal with and we also received a free garment bag due to a slight delay in receiving the dress. It is very scary to order such an expensive online without knowing the store or seeing the dress in person but I would definitely recommend using after five, they made the process flow smoothly and relayed any questions or fears that I had. Brad was excellent at communicating and keeping us informed every step of the way!!! I didnt get asked to do a review or get a gift card for leaving a review I just like to read reviews when buying something and so when I have a good experience I know it will be helpful to the next person. Thank you

The service at After Five was awesome ! Three stores later and my daughter finally found a prom dress at After Five ! The staff were so helpful
Thank you After Five for all you help ????

I've ordered a dress from them a couple weeks ago. I loved my dress so much but it was still a bit tight..I had no problems at all ordering the next size up.. I will definitely buy many more evening gowns from them. Great quality products and great customer service! Thank you again After five!!!...Natasha Campbell

If I can give 10 stars, I would! The customer service I have received from this store is like none other! I called from Alberta and liaised with staff in hopes to locate a dress from a brand that only a few stores on the West coast carry! The courtesy, attention to detail, prompt search and definitely the price made my experience very pleasant! To top it off, I LOVED my dress upon arrival! Staff has communicated with me through tailoring inquiries as well, although it is of no benefit to them! This retailer isn't local to me, but I will be sure to order any future dresses from them and recommend to all friends & family!