Novo Furniture

I just love my sofa! I never really write reviews but I just had to because of the outstanding service I received. David is just amazing in every way, the amount of time and care he took to make sure i was completely satisfied is something you just can't find these days.

I suffer from a back injury and David's knowledge and expertise in guiding me to the right couch for me and my needs has made a huge difference in the comfort of my home. The couch itself is pure quality, well made, and beautifully finished. It looks and feels amazing! I cannot say enough nice things about David and Novo Furniture! I will always shop here and always recommend his store to everyone I meet.

I realized I still hadn't given David a review. What a great, personalized experience working with David! It was atypical though as I was looking for a product not stocked in store, but a specialty order he did for me. I had been looking for a reproduction Castiglioni Arco Lamp for awhile. I stumbled across a model online and contacted the manufacturer. They were selling to wholesalers/vendors but not single orders/private sale. There were only 2 stores in the Lower Mainland that they indicated they supplied the lamp to, Novo Furniture and OMG it's Small in North Van (subsidiary of Ginger Jar I believe).

I wanted to see a floor sample of the lamp. I contacted David but he didn't have a floor sample of it. I went to OMG it's small to see their floor sample. I'm such a comparative person. But it's not all about pricing at the end of the day! You're buying service as well. And that service can make a lasting impression on you. It's too easy to lose sight of this. It's always best to think it over before purchasing, even if you really like it. My experience at OMG it's Small just didn't feel quite right. Sometimes retailers can be pushy if there are sales goals incentives/commission. It was a little superficial I guess.

It's always satisfying to help out smaller private companies competing against larger, franchise/chain stores. I explained the situation and asked if he could order one in for me. He was very humourous, explaining how much of a nightmare they are to assemble and transport, and that he stopped selling them because of that. I also simply liked just having further conversation about it rather than just cutting to the chase and wanting to get it over with. He said he would still be happy to. Not only that, he wanted to price match the lower floor sample price that was at OMG it's Small! I even said he didn't have to, but he insisted! I admired how humble he was. But also wasn't being pressing. If I wanted to look up more specs about it, he gave me his private login with the manufacturer's catalogue. Another gesture of good service that most retailers probably wouldn't do for you!

My experience working with David really shows how you get far more personalized service from him. Honest, transparent, no extra embellishment or upselling, and personality. Depth. He wants to go the extra mile for you and exceed expectations. In this case, he went the extra mile for me over a competitor because he cared about me that much.

This was a very satisfying experience for me! I know he'll be reading this at some point and enjoying the humour just as much as I did! I do my best to refer friends/neighbours to Novo when I can. Do the same!

Thanks David!

If you’re looking for a new couch or chair, look no further. Novo furniture will help you to decide what works best for you and your space. Dave will be completely honest with you and guide you into the right piece without any pressure. He is very knowledgeable about every piece and fabric in the store. I’m going to call him the couch whisperer from now on! Thanks Dave

Very happy with my new couch!
The wait was a little longer than expected but well worth the wait!

It does not get better than this. Small shop but with some of the best consultation I have ever witnessed. These guys know their couches and will spend as long as it takes to make sure you're satisfied. The prices are good too. What a gem on Main St. Good job Novo!