Burnaby Grills

Troy was FANTASTIC!! Through the whole process he was very informative and friendly. He answered every single one of my "dumb" questions like it was the first time anyone had asked him. He listened to what I was looking for and then showed me all the features and explained the differences between all of their models then sat back and allowed me to make my decision on my time. There were no high pressure sales tactics, he never once tried to up-sell, and he actually listened to me. I LOVE my Prestige Pro 500 NG. My only regret is that I did not have the space for the Prestige Pro 665!! Thank you Troy and Burnaby Grills for all of your help and insight to help me select the perfect grill to put into my dream patio build. This grill is a BEAST and I could not have asked for a better experience from start to finish. Napoleon's warranty is second to none, the build quality is top shelf, and Napoleon's customer service is unbelievable. If you want straight up honest sales and a stress free experience these guys are where you need to start and end your search. The bonus, I was able to buy a truly Canadian made product and I was able to shop local and support local.

Picked up my Traeger grill from Burnaby Grills. Troy made the whole process really easy, he was knowledgeable and friendly. Definitely going back for all my future grilling supply needs.

Super friendly staff and great service.

I was very lucky to have met Scott (owner) from Burnaby Grills. I impatiently called the store on Dec 26 which was a Saturday and they were closed. I was regretting not getting a very hard to find Traeger Ironwood 650 Pellet Grill which was sold out everywhere but Burnaby Grills had 1 in stock.

Scott called me back and he went out of the way to open up his shop for me to purchase the grill. I had such a great conversation with him, he gave us tips and tricks with the grill, recommended different rubs, told me his life story, and showed us pics of his own BBQ! Such a personal and charismatic guy! Anyone working in sales and runs a business needs to learn from this man!

Grills, grill accessories, pellets, rubs, hot sauces, fireplaces, heat lamps, firepits, Burnaby Grills has it all!! I trust so much in how Scott runs his business I believe his whole team carries out the same values

I'll be going back to Burnaby Grills every month to get my pellets from (PS: he's got a punchcard for pellets too! buy 10 bags get 1 free!) and I can't wait to share my BBQ with these Grillmasters!

Scott who owns the place is absolutely amazing will bend over backwards to make you happy and has great barbecues and pizza ovens worth the visit!