Pro-West Sales Ltd

I was able to get a replacement Riobel kitchen faucet cartridge within 3 business. Great service.

Prompt and amiable service. i love their Riobel products too.

Wow! Excellent service from Pro West sales and Rochelle.
This was my second instance where I needed a Riobel part replaced, first a broken shower head, a few weeks later a broken tub filler handheld. Both were replaced without any problem in a day or two after just 1 email.
I wish all businesses were taking care of their customers like this!
Thanks again everyone, keep safe and healthy!
Sincerely,
M

When a high-end plumbing fixture in our home failed unexpectedly, Rochelle @ Pro-West Sales responded admirably by demonstrating sincere concern and promptly addressing our issue. Over the course of a quick phone call and a few email exchanges she identified the source of the failure, and expedited shipment of parts to resolve the issue. Awesome customer service!

Here is a company that knows how to help! Friendly, polite, knowledgeable. After getting nowhere with a plumber and nowhere with local dealers in trying to get replacement cartridges for an older Riobel faucet, I contacted Pro-West and was immediately rewarded by their kindness in helping.