Steelhead Business Products

Virginia at Steelhead is the most helpful and kind!
She is always able to assist with any of my inquires. She is super patient and able to provide fast solutions.

I just saw the review on after sales support. Let me tell you that if you want bad support, try companies like An.. or Col.... where you can't even get someone to answer the phone. We switched to Steelhead about a year ago. Average wait time to get someone to answer the phone - none. (I'm not even going to tell you what the other places were like - and another nameless equipment place asked me to do something illegal - seriously). Steelhead is either able to remote in or walk us through a problem in about 10-15 minutes or they have someone onsite in about 4 hours, which is critical in tax time. One time with one of the competitors we had to buy a small printer from Staples because they were going to be days to fix a problem. Days. In tax season. Really! My office manager has just told me we're never switching because she can at least talk with a person at Steelhead. They have been patient with us and we so appreciate that we aren't a big customer, but they don't treat us like a small one.

Always quick to respond to service requests, competitive pricing, great to deal with.
We have used them for many years for the copying needs in our medical office. Highly recommended.

After dealing with Steelhead for the last 20 years, I can say they are the best team around for helping you with your copier needs. From helpful and polite staff in the office to tech support and delivery service that come to your home or office all over the lower mainland when there is a problem that needs fixing or a machine that needs replacing. A great group of people from a great company.

Steelhead Business Products has provided service for the non profit I work for years. I have always found them professional, clear and easy to work with. In fact I was recently trained by one of their employees who was very pleasant and very easy to understand. When we have had problems with photocopier, we always get great service. Thank You Steelhead.