Colton Service

I was impressed by the shorter than quoted turn around time, as well as the helpful and courteous maintenance suggestions I received.

I love the pick-up and delivery service that this company has. The machine came back in pristine condition and fixed the issue with my sewing machine completely. The only cons were that the time it took from when I got my machine picked up to when I got it back was longer than expected, although I'm not sure if this was because of the pandemic. To get just the estimate for the repair, it took 3 weeks, then another 4 weeks for the repair and delivery. However, I appreciated that the staff was friendly and very responsive to my texts and calls. The cost of the whole repair for me was $132.14--calibrating the hook to needle and tension. Another point for improvement would be clearer payment options. To pay through e-transfer, I would have to arrange the payment prior to them delivering my machine back, which I was not aware of upon the arrival of the machine. Otherwise, they only take cheque or cash, so I recommend others to contact them about methods of payment when they give you an estimate. I can attest to Colton Service's quality sewing machine service, and would recommend to others.

Mark was great, careful and attentive to socially distance and wear a mask when picking up/delivering. They repaired my poor old machine and it's happily sewing again.

My machine needed basic maintenance and cleaning. The service was great and quick; less than 1 week. Mark was always available when I called, and is super friendly and helpful. After 25 years without any service, my machine is humming like new! Definitely recommend making Colton the go to place for your sewing machine.

I received excellent service for my seized older model Bernina sewing machine. It works like a charm again. They were easy to get to and they even delivered the serviced machine direct to my home. The service was reasonably priced and the people were very friendly. I will come back and would recommend my friends to use their service. Thanks Sharon