Northern Feather Canada

I purchased two pillows about seven years ago after a hotel stay. For comfort, they are incredible, but pillow covering quality is zero. I have three pillow protectors under the pillow case to contain the feathers. Shame the pillows sold to consumers is of lesser quality than to hotels, otherwise I would rate at five stars and purchase again. Browsing for replacements I came across Google reviews and wanted to share my experience.

Edit: upgraded to three stars for the comfort level. I just purchased a goose down pillow from another company (which usually comes up first when googling pillows). Although there are no feathers coming out, the casing sounds like you’re crumpling paper when you move. The Northern Feather pillow excels in comfort.

FINAL UPDATE: Northern Feather came through with my original order. Sarah at Northern Feather was great. The product is amazing, and it seems my order and follow-up requests for help just fell through a crack in the system. I appreciate the resolution of the problem.

UPDATE: the day after I posted the review below, I received a call from someone more senior in the organization than the person who had failed to respond to my vm or email. They're working on fast-tracking the correct pillows to me now. As soon as that happens, I'll revise this entire review to reflect their responsiveness and (I'm confident) the quality of their product.

ORIGINAL:
Ordered two king-sized Siberian Moscovy Down Pillow, and two king-sized pillow covers. Total cost was $794.90. Four weeks later, they shipped me two of their cheapest pillows, worth about $50 in total. That's it. I emailed right away. A few days later, I received an email saying they'd look into it. It's been three weeks, and they've never reached out again, have not responded to two voicemails, nor to a follow-up email. Feels like a con.