Sameday Worldwide

Would like to thank Rick at the Kelowna depot who kindly pointed out our 15 x 21 foot roll of artificial turf had a huge hole in the middle where a fork lift truck had put its spike through it. He then waited 15mins while I sorted it out with Costco, whereby after much complicated discussion the CS spoke to Rick and I signed it as refused delivery. His honesty was much appreciated.

See a lot of negative reviews so I’m thankful that nothing bad happened to me and my experience was excellent. I ordered some chairs from Walmart since I’m trying to avoid going to stores for things I don’t need. The lady from the office called me to schedule a delivery day and time. She was very kind and accommodating and acted in a super professional way. We quickly found a day and time that worked great since I’m working from home right now. She even asked if I preferred to be called or buzzed since I’m in a building. I’m having issues with my buzzer so I was super happy she offered to have the driver call. The driver called me when he was there and was super nice to my step mom who went down and got my package and even my dog who went with her. She said he was really kind and professional and we had no issues.

I read all the negative reviews and was wondering if I would ever see my shipment from Home Depot, but it just arrived on my driveway now. I ordered it on Sept. 11 and today is Sept. 24. I would have got it on Sept. 20 but the two pieces of the shipment ended up on two different trailers. I found the customer service very efficient except they didn't call me like they said they would. I also don't find the transit times for shipments within Canada that out of the ordinary. And I order a lot of stuff online. As for the people that didn't like their orders left on their driveway, the big carriers do this too.