Van-Kam Freightways Ltd.

This is a good place for shipping freight from, after several calls to competitors who all had outrageous rates, they immediately quoted a fair and reasonable rate.

It would be 5 stars except that the customer service was poor.

I arrived to join a group of others obviously waiting outside the customer service office while many employees working in the warehouse note we are all waiting. When I asked those ahead of me if they have been helped, one said "no, it just looks like chaos here".

I decided to make a phone call to sort this out as no entrance due to Covid19 is permitted. Once routed to dispatch and I explain my circumstances I am given the name of an individual to look for.

It turns out the person I need is one who has been ignoring us standing and waiting at the door.

Once in contact with this person it was clear that the last thing he wanted to do was deal with any of us.

He put me in contact with a nice young lady from inside and then things went smoothly.

I suppose if it were not for the pandemic and if entrance to the customer service office was permitted it could have been a different experience, let's hope so.

Friendly and professional staff. Always timely deliveries and excellent communication. The drivers picking up have all shown very competent driving skills and they have been helpful with loading/unloading and making sure the documents are in order before they leave with the shipment. I am shipping with Vankam, solely from Canada to USA, there is no room for error on these shipments and thus far we have an excellent track record. I have dispatchers calling me daily to provide quoting for our business and none of them can offer what vankam provides to us, which is experience, safety, and piece of mind that my shipments will be picked up and delivered on time, every time.

Excellent customer service experience!! We had a package that we needed to be delivered urgently but was delayed. The delay was not caused by Van-Kam. I contacted Ashleigh and explained our situation and how urgently we needed the package. Ashleigh replied back within minutes to let us know where it was and that we could go and pick the package up instead of waiting for it to be delivered. The responsiveness was very much appreciated and really got us out of a bind. The service she provided was second to none. Can't say enough good things about how we were treated and how Ashleigh saved the day for us!! Thank you very much.

I've used this company for many years out of 3 different locations and they are great! Would definitely recommend them for any freight you need to have shipped.

Cannot say enough good things about this company! Professional, diligent, good transit times and rates, and a great, user-friendly website. The company I work for uses them almost every day. I can't recall a time that a shipments was lost or misrouted. Particularly enjoy working with Ashleigh in Customer Service and Sara in Sales but all their office staff and drivers are fantastic. Highly recommend for all your domestic shipping needs!