Mr. Rooter Plumbing of Vancouver BC

This is the second we have used Mr Rooter. On two occasions we have had to have our indoor and outdoor sump pumps replaced. Both times we had water coming into our home and Mr Rooter immediately got to us after I placed an urgent call. They take their time to explain the issue and give you various options. Nothing is done without your consent and there are no hidden costs thrown in, it's very clear. Their technicians are lovely and keep you up to date whilst they are working. Both times were stressful events for me, and both times I felt we were very well taken care of. They also helped pass us on to get the damage to our property handled. Sukh was our technician both times and he is absolutely lovely and very calm when handling those situations!

The team as Mr. Rooter were wonderful to work with. They made sure we understood what was happening and what was needed, then worked quickly to resolve our emergency repair, while patiently walking us step by step through process of filing our insurance claim, ensuring they could provide all the information and documentation our adjuster needed to process the claim efficiently and smoothly. Everyone we've interacted with has been professionally, courteous, friendly, and helpful.

Late Saturday night. Hard to get a plumber and Mr Rooter showed up.. Very efficiently located the plug in the sewer pipe and worked until midnight clearing out the plug. Very helpful and very friendly service. I definitely recommend calling this company if you have emergencies 24/7.

The service was performed in a responsible and reasonable amount of time. Igor was very professional and explained exactly what needed to be done! I would recommend him again. One happy customer!

Steve is really nice and professional. His team solved the leaking issue in the basement. I’m happy with the job they’ve done.