Novus Entertainment Inc

Ever since subscribing to Novus, I've been very satisfied with their service. While it's not the best internet speeds, it's more than enough for my daily needs (work, games, video streaming).

I would have given them 4*, but their customer service places them at a full 5*. Super responsive and friendly call centre agents. Our modem broke down last night the technician came and replaced it the very next day. 100% would recommend if Novus is available to you!

Wow, I have read all the negative reviews about Novus and cannot agree with it. Based on my experience Novus over played Shaw (I was with them for 6 years) and Telus (their customer for around 2 years). Recently dealt with Novus and their customer service amazed me. Everything from connection the cancellation of the service was on the top level. The tech came in after 2 hours of my request to connect their services. And cancelation was so easy, just a matter of 2 minutes call. Overall they are so customer oriented and efficient with it. The internet itself is great, fast speed (even over my plan 500mbps), no interruptions.

They definitely got a new customer, after my Telus plan ended I will connect to Novus. Hope, to be helpful for other current and potential customers.

Have been with Novus for years: easy to deal with, internet is fast, rarely have outages, etc.

Recently, Novus messaged me asking if they could come install fibre optics and that they'd give me a free month of service for the inconvenience. It took about 10 minutes and the team was extremely friendly.

Further, I get an email from their support rep telling me I'm paying $55/month for internet 35, and that they can upgrade me to internet 45 (faster) at $45/month and that this promo is not under contract so I can cancel anytime.

Another note: They showed up on time for our appointment rather than 3 hours late or 1 day late like Telus used to. They also called in advance to make sure it was still okay to drop by at that time.

Thanks for the good service and hard work.

We signed up for Novus a little over a month ago to give it a try. We don't have fiber optic in our building yet, so our Telus speed was low (75Mbps). Our measured performance was closer to 30Mbps for download and 20Mbps for upload. Installation was fast, simple and the Novus modem/router takes up less space. Performance has ranged from 60Mbps up AND down to 95Mbps up/down (on the 100Mbps plan), usually closer to the upside. Our cost has dropped by ~60%. Zero outages so far. Before purchasing we had read many reviews, as my partner and I both work online and our Internet is critical. Still early, but so far we are VERY pleased with Novus.

Special shout out to the IT Tech who's name is Parch! He was awesome. Super friendly and efficient. He fixed the small challenge with my modem and placed a bracket so it does not happen again. The Call Centre agent was awesome as well, very friendly and personable. This is why I am with Novus, they are a truly local company compared to the big names such as Telus etc.