Forward Care Medical Clinic

Had such a great experience with this office. We haven't even met the doctor yet but the receptionists were such a pleasure to interact with. Went out of their way to try and find our forms and information, which may seem silly but with my previous negative experiences with front desk people, this was a nice change.

Office space is nice and the people are warm and friendly. So happy we found this office.

To echo a lot of the other reviews, my doctor, Dr. Michelle Lin is fantastic. She is personable, relaxed and is dedicated to finding more than 1 solution to a problem. The issue is with the front desk staff. They exude no compassion or desire to be serving patients. They never make eye contact and speak among themselves (which is totally fine), but on several occasions, they have would cut me off or taken a phone call while I was speaking mid-sentence. I'm not sure whether they feel like they're not valued enough to provide a basic level of customer service, but the level of care between the doctors and receptionists are not comparable.

My family Doctor is Venetia Mah. I trust her and other doctors filling in. There is free street parking from 930am to 3pm. Staff here also speak Chinese. Washroom is clean. Location is convenient for me. I can call in the morning to get on the waiting list.

Dr Currie is great. I recently experienced a loss and was treated in the hospital. Upon getting the records in her office, she went out of her way to personally call me and make sure that I was doing okay mentally. Compared to my previous doctor, wait times aren't that bad. The front desk team are friendly and helpful.