Sussex Insurance - Nanaimo

The staff at this location are super helpful!! They helped me set up insurance for my new car, and answered all of my questions clearly, and accurately :)

Two weeks ago, on a Sunday evening and twenty minutes before closing I went in to change my policy from "in storage" to back on the road. The rush was an appointment two hours away leaving at 9 am Monday morning, with snow on a mountain pass forecast, something our small sub-compact would not have been up to. Einer was the representative that handled my needs and did the BEST job ever to efficiently and professionally make the changes. I really appreciated his attitude at not rushing or being put out by holding up their closing by about ten minutes. Such great service. Thanks!

This place was amazing to deal with they were well set up in managing everything with the current pandemic to be able to help the customers with their needs, yes it was a bit chilly outside but it was great to come in to see the wonderful warm smile of the staff.

Patrica at Sussex insurance is amazing! She was very helpful and informative! I had a claim I had forgotten about that was going to cost me a ton of money and Patricia helped me pay off the original claim, saving my drivers record. She Also gave me a great explanation of how insurance works so that I can avoid this again in the future. If you’re having trouble with your own insurance, call Sussex and try to request Patricia, you will not be disappointed!

Insuring my vehicle here was a fantastic experience! Patricia helped me to insure my vehicle over the phone. She made sure to help me with any questions i had as well as taking the time to explain what my insurance policies meant in a very clear and understandable way. I really appreciate her patience and effort to make the process of insuring my vehicle as a young driver as easy and comfortable as possible. Thank you again, Patricia!