Haven Hill Retirement Centre

Not a heaven but haven :)

This facility has got sooo many things right when it comes to senior's care! They have an amazing team approach to working with residents and families. They are practising what they preach when it comes to patient and family engagement. Whoever designed the facility understood some of the intrinsic needs of older adults....like having wonderful art work in the hallways...most of the pictures without glass so that the visually impaired residents can see the pictures and not just the glare of ceiling lights. They also installed black toilet seats on white toilets making it easier for people with dementia and visual impairment to recognize. The decor is warm, inviting, tidy and welcoming. On the dementia unit where my Mum resides meals are served family style instead of restaurant like. Most of all, all the staff from the Administrator on down to the Care Aides have been kind, open, engaging and respectful to my Mum and to our family. I have worked in the field of Psychogeriatrics and this only the second facility in the IHA catchment area I have seen that actually seems to understand and demonstrate resident centered care in a meaningful way!