(January 12, 2018, 11:20 pm)
TLDR; this place is great, clean. A wonderful and welcoming atmosphere every visit.
The staff are super friendly, and are willing to assist to help the pet owners feel at ease.
Starting at the front of staff, Alisa is always so helpful and understanding. One instance: I came in with my dog with multiple open wounds, even though I had called earlier and was told there was no vet around, because Pet Vet was too busy and I was in a panic. I told her that I just needed a technician to check it out for me so I could calm down enough to decide what to do next. I was told by the technician he would need antibiotics and maybe be put into surgery to close it up, but because there is no vet available she said I shouldn't take her word for it and medication cannot be dispensed, which I knew already. They were both able to direct me to other vets in the Steinbach area that I could go to. Sure enough, I was recommended surgery, even though I was also told by the vet I could go home with antibiotics and pain relief.
Also vaccination reminders and health check up reminders sent by mail are so cute.
Dr Whipple saw us a few times and Dr Graydon once. They were both extremely kind, and very friendly. My most memorable visit was with Dr Whipple and my late cat. He had been attacked by a dog on Labour Day and I had hoped it wasn't as bad as I had hoped because of circumstances of my adopting him. She didn't make me feel bad for not taking him in earlier, and also informed me that they are open for emergencies if we call beforehand. She did a thorough check with his back end, and offered several good recommendations. He was deteriorating in front of us. I told her I was under budget and that my partner felt he had to be put down. When I told her that, she understood right away. I told her I wanted to know for sure, so she did an x-ray and explained in detail it would be the right thing to do.
I am very grateful of the back end staff and technicians, who showed their compassion in their small gesture. He had soiled his box and towel, and so while they were preparing him, they had cleaned him up to the best of their ability and gave him a new towel to lay on in the box.
Less than a month later, I received a "Sorry for your loss" card from them. It was very heartfelt, signed by the vet and staff.