G. Alena's Salon

Got my hair done by Becca last Thursday, and she did an amazing job. Although it was quite a process I was not disappointed! Laughs and wine while getting your hair done, what more could you ask for?! ☺️

** Original Review below. However, after speaking with the owner I felt compelled to make an adjustment.

I spoke with the owner on 04/13. I must say that she made EVERY effort to speak with me sooner, but our schedules didn't line up. When an experience goes south, it's all about recovery. Teresa definitely understands this. She took the time to speak with me in detail about my experience. She offered a profound apology and MORE! She seemed to take the feedback to heart....and that's what I needed her to do. Recovery was top notch...and because of this, I changed my rating from 1 star to 4.

**Original review begins here.
My daughter purchased 2 of these coupons for $10 each. For me and her to have a spa day starting at this salon. Before we went she had to make an appointment. Upon doing so she informed them that I was an African American woman, and she wanted to know if there was a stylist that could do my hair. The receptionist told her there was stylist there for me.

When we got to the salon, they required the gratuity before any services were rendered. (Which it doesn't say that anywhere on the coupon.) The stylist asked what I wanted done to my hair, I said a flat iron. She informed me that, that would be an additional $20. Eventhough a style is included, which was stated on the coupon.

The stylist waxed my eyebrows and washed my hair. When she walked me to the chair and sat me down she took away the towel and the water was running down my neck and back. As she attempted to blow dry my hair, it wasn't getting dry or straight. When less than half of my hair was partially straight and still very wet at the root. She picked up the flatirons and tried to straighten my hair. I asked her to stop so she would burn out my hair. I had to ask my daughter to go back to our house to get my blow dryer and comb accessory. I left with my hair wet and only a blow dry.

This was the worst experience I've ever had in a salon. If they were honest about not having a qualified stylist my daughter would have taken her sister instead. No manager came over or got involved. And the stylist apologized, but she needed to get to her next client.

Best Hair Salon! They care about their customers! Products are fantastic! Mandy is exceptional using color. Best hair cut ever!

I have gone to a few different salons for waxing and didn’t really love any. I decided to try G Alenas and have been a loyal customer for over a year now! Mandy makes the experience so comfortable and she is great at what she does! HIGHLY recommend! Making appointments are super easy and there is always availability even if you need an appointment that week. No complaints about anything here. :)

Someone from here had reached out to me from here to make sure I liked my color and cut. Unfortunately I’ve never been here before however the fact that someone had personally reached out to me to make sure I was satisfied tells me this place has to be absolutely fantastic. For someone to go out of their way to make sure I’m happy indicates to me that this is a place of first class service. I’m certain that you won’t be disappointed going here.