The Kayak Exchange

I live out West and I had ordered something from a shop that was right beside them, but since my order I haven't heard anything back. So I called the kayak exchange to see if that store was still there. They called me back in 10 minutes with the location and much more information! Very helpful very thankful for them!

There was a mix up, and the two kayaks we had paid for in full were sold to someone else. There were no more in stock, and it looked like we were going to be out of luck. Finally the owner stepped in. They let us know that we could get the kayaks we wanted for a discount when the new shipment arrived. We went from an unfortunate customer experience to satisfied customers.

Long story but short version had some second thoughts on a kayak we chose after delivery, Don got us all sorted out with exactly what we wanted. Outstanding service. Buy with confidence as they will make sure you’re happy!

Don and his wife were great to deal with when buying our Delta 17T. They welcomed us upon our arrival, ran through the features and benetits of the kayak, explained different skirt and paddle options and even helped us load and lash the kayak for our trip home. Very happy with the complete buying process and look forward to future transactions.

This is the best customer service experience I have ever had. From ordering to shipping, Kayak Exchange has been great. Personal emails to tell me the order was being shipped and an email with the tracking number. Happy to have supported a local Canadian business.