Orchard Park Veterinary Medical Center

We recently moved to the area with a Border Collie/Shepard mix who can be challenging, especially at the vet. All employees at OP Veterinary Medical Center handled our pup very professionally and effectively. We were very pleased with our overall experience.

My dog came down with a terrible liver infection and other vet offices could not help. We were recommended here and they had rehabilitated her back to decent health. We had a great experience until after my dog was sent home for outpatient care. The feeding tube they gave us kept falling apart. Eventually they started charging us for the pieces that kept breaking and requiring us to bring the dog back in. This happened every few days. Customer service has been poor. Our financing plans were not offered to us properly and the girls at the counter would pick whatever one they felt like and we had to call and get them changed multiple times. Now we're onto a handful of medications for the dog. When you call their pharmacy they say the meds will be refilled in 24hrs. Well that doesn't happen. Every med refill I had to call in i also had to call back multiple times. I would receive my medicine 2-3 days after they said i would. So we got our med scripts sent to our local pharmacy Now we've run into an issue where my dog has been missing a vital antibiotic for a week. Every day we've called for the script refill to be called over which is a 5 min phone call tops. Each person we've talked to has said they have it in the system, and that they'll rush it and call "right now". Went through this exact scenario again this morning and my dog still has no medicine. Once again, great experience with the Doctors themselves. Terrible with everything else.

I brought my dog to the ER yesterday morning after he collapsed at home. He was immediately taken care of, and I am extremely grateful for the excellent care he received. The vets, techs, and support staff were professional, kind, and empathetic when I (and my beloved dog) needed them the most. Thank you for all you did for us!

These people are caring and loving. There isn't anywhere else locally that can run all of the tests and scans necessary to diagnose the issues they see. Yes they are expensive but they do everything they can to produce a positive outcome. They saved our German Shepard last year diagnosing a very rare but treatable condition and are currently working with us to help our beagle mix. We're hoping for a full recovery but if it doesn't happen it won't be for lack of trying on their part.