MedWell Niagara Family Medicine

Dr. Danaher is a good doctor, but overall the experience isn't the best. More often than not, it takes at least 15 minutes to leave the waiting room and go to your room. Then it usually takes another 15+ minutes waiting for Dr. Danaher to get to your room. It's a long and boring wait, and you can hear the nurses talking and joking about things in the office, which is in the center, surrounded by the rooms. The office is also kind of out in the middle of nowhere.
Also, they've messed up my medication scripts at least twice now.

Beautiful new office, wonderfull fast service!

My parents and I both see this office and the experience is a very mixed one. My father goes for yearly check ups and loves the office and his experience, where as my mother and I go in monthly for maintenance visits regarding health issues. My mother has a crippling fear of the doctor which she expressed and they did not treat her sympathetically at all. She has dealt with excessive blood loss during menstruation her whole life and it effects her life greatly. She finally came over this fear so she could talk to the doctor about possible hormone therapy or surgery but she wouldn't even discuss her options with her and kept pushing her into taking the pill which at my mother's age IS VERY DANGEROUS. A simple look at her chart could have told her that. So my mother went through all the hoops of getting blood tests and exams (she found out on her patient portal that she is anemic and the doctor never even discussed the results with her or how to live with being anemic) and during her last exam, a pap smear, the doctor was talking and joking with her nurse the entire time and ignoring my mother. They were in the process of moving at the time and a screw fell out of the exam table while my mom was on it and Danaher laughed, brushing it off. When she finished she didn't even speak to my mother except to say they were done and she could pay at the front desk. My mother was disrespected on multiple visits by these people, her fear of doctors has been reignited, and she cried for a week straight saying she needed to accept that she was going to have to keep living this way for years until menopause finally takes hold because if her own doctor won't help her or take her seriously who will. It's been months and she still refuses to go to another doctor. And in my own experience, the front office staff has mixed up my prescriptions multiple times, I desperately needed an x-ray of my tail bone (I fell down a flight of stairs two years ago and have terrible chronic pain) and when I went to get it done at another location had been told that the doctor wrote it wrong for a spine instead and they couldn't xray my tailbone without the prescription. When I went back to the doctor, she told me my x-ray looked normal and that nothing seems wrong so I should try physical therapy. I had to correct her and tell her that we discussed the issue was my tailbone and she wrote for a spine x-ray, that's why it looks normal, because nothing is wrong with my spine. She then took a second look and acknowledged it was the wrong area and said they would need to redo it (of course another thing to pay for.). I also needed a pap smear as I'm 21 and when I mentioned it to the doctor she told me I didn't need one until I was 21 and bid me farewell and left before I could correct her that I am in fact 21. Again, a simple look at my file could have told her that. Finally, for the past seven months I've been having monthly appointments regarding taking an antidepressant. Twice another woman, Erica, handled my appointment and it was night and day compared to the doctor. When Danaher went back to handling them, I felt as if she was questioning my depression, insinuating that once I got out more that I would get better. I was severely abused as a child and it's haunted me to this day and caused me mental health issues my whole life, but of course the problem is I'm not getting out enough. Hopefully I can request to see Erica from now on in the future. Again though, my dad's yearly check ups are great and he loves the staff and Dr. Danaher, so buyer beware. Everyone will have their own experiences, this was just mine and my mother's.

Dr. Danaher is a really good doctor, she takes her time with you and is thorough BUT she has way to many patients and can't keep up with everyone. She moved to a bigger office space in lockport to accommodate the amount of patients yet she won't hire another doctor to team with her at her practice which I believe would make a huge difference in the negative reputation her office has. Sue and Pam are the only competent office staff in the whole practice. They try really hard and seem over worked. Medicine refills are always a long wait , longer then the 48 hours they say. Over this past weekend I had to call the emergency line and never got a call back, this is not the first time. I like the doctor but the practice in a whole is a mess.