Connected Coffee

Looked around for a way to provide feedback without review but no obvious contact info online.

Great decor and great expensive equipment. Service wasn’t friendly but the girl was completely alone.

She did not have enough grinds in her portafilter and i ended getting an acidic short shot. Expensive equipment does not replace a skilled barista.

As a coffee shop operator I see some major problems here that will hamper this business from succeeding. I am providing this feedback because I would like it to stay in operation in the long term.

Panini press is too small
Paninis should be microwaves 30-60 seconds before grilling and grill 60 seconds. This ensures heat throughout and a fast service. My panini was on press multiple minutes and inside was cold. Ingredients are of high quality. Breakfast panini option is too large and too expensive.

There should be at least some basic flavour shots available like vanilla.

The flow of customers was well designed for high traffic. The flow of production in the back needs work. Paninis will be a bottleneck.

Increase your staff coverage. Especially when you are still making first impressions... bite the bullet and spend the labour cost.

Best of luck.

It’s fantastic to see a place that is a great alternative to being forced to go to Starbucks. This shop belongs here. They serve local coffee (Anchored Coffee) and have helpful staff. A good variety of pastries and baked goods are offered as well.

Certainly nice to see an alternative to Starbucks and Hortons at the airport. Staff was friendly and great service. Americano was average.

Go here instead of Starbucks or Tim Hortons. They brew Anchored Coffee which is made locally in Dartmouth and some of the best coffee money can buy. Staff were friendly and helpful and they also have some delicious baked goods and pastries.