Mr. Rooter Plumbing of Caledon

Mr. Rooter arranged for an appointment at our home for a septic system inspection for the sale of our home. When Mr, Rooter saw a problem with the original schedule due to work load they contacted us immediately and once they realized the urgency & deadline concerns of our inspection requirements they rescheduled an immediate after hours appointment. Kristzian the technician & his helper were extremely professional & very knowledgeable about what was needed to complete a thorough inspection & provide a video & inspection report on completion. This is where you should go when you need service. Thank You Kritzian & Mr. Rooter.

We had issues with our water supply rapidly dwindling to a trickle which on a farm with animals is an issue. They fit us in, coming later in the evening and got our problem solved. They were friendly, courteous and walked us through what had happened. Can't say enough good things about them and will definitely call them again.

Initially had an issue with providing a part and install date. Owner responded well and was apologetic for the mixup, took the lead in the situation and ensured he resolved the issue personally. Very happy with the response and the service. Very informative during install and walked me through the process of the work they were doing.

On Sunday Morning, I was pleased to see the Mr. Rooter truck pull up my driveway, an actual half hour early.
The technician, Ron, greeted me with a smile and a firm handshake and nodded attentively as we reviewed the areas of my basement affected by a small sewage backup.
He reassured me that he would be able to identify the problem in short order, would likely be able to remedy the problem today and set me out on a maintenance program to prevent this from recurring in the future.
I selected the Premium package with the Hydro-Scrub option, to ensure that I was taking every step possible to mitigate this situation.
Ron set up his equipment quickly and went straight to work. He invited me to review the video with him as he identified the type and location of the blockage, and then proceeded to clean all the drain pipes.
We then reviewed all findings and were able to complete all paperwork and payment within a few minutes. Very efficient.
We are very pleased that we called Mr. Rooter; our anxiety about our drain pipes has been replaced with confidence.
And I can say without reservation that Ron is a friendly, articulate, capable and knowledgeable technician who represents his company exceedingly well.
Thank you,
Bob