YOUR TAXI (St. Thomas ON)

Always on time but they need to call when they have arrived for pick up

I use this cab service daily to get to work and have no issues 95% of the time, kind and friendly drivers, on time and get me to work efficiently. I always call around 5am and put a time call in for 5:45am, with the cab usually arriving around 5:40am or just after. However, every time the woman dispatcher is working the morning shift, the cab is either 15+ minutes late or just doesn’t show up. Again, I don’t drive, and am a loyal customer who uses this service 5/7 days per week, and am quite unimpressed that I was told they just “couldn’t make it” this morning at 5:35am, 30 minutes after I called for a time call and 10 minutes before I usually leave out the door. I work retail and completely understand companies being short staffed and workers being unable to accommodate everyone’s needs, but since this is an extremely rare occurrence when only one specific dispatcher is working, I have a feeling that may no longer be a valid excuse. Definitely going to rethink what company I use to get to work everyday from now on, as I don’t have respect for those who don’t have respect for me or my time, especially when I’m putting in a time call to specifically guarantee myself a ride and make things easier for the company.

Very accommodating and professional. Great customer service.

Polite driver. Quick reluable service.

Fast and friendly service. Accommodated an out of town trip, last minute..very late at night. Price very reasonable.