Holiday Inn & Suites Windsor (Ambassador Bridge)

Room was clean. Sound on TV didn't work but we had two and the other was fine. Disappointed with how the hotel dealt with the wild hockey families on our floor. Quiet times should be enforced better. We are a hockey family, but came equipped with common courtesy. There was a couple who got their stay for free because of the disruptions. We were told they wouldn't do anything for us because we were there for a hockey tournament and assumed we were part of the problem.

Great hotel, spacious and modern with incredible customer service! I called ahead the front desk, letting Hollie know that we will be arriving and checking in to the hotel at 2:30 a.m. and I wanted to make sure that the room had sheets for the pull-out sofa. When we arrived and were approaching the room, I was dreading the fact that I had to make the bed on the sofa, when we entered the room, I saw that the sofas were made up in both rooms for us in advance. This is the sweetest thing I've ever seen, especially considering they don't have turn down service. 10 * on service and special Thank You to Hollie who was extremely thoughtful and ent an extra mile for us!

Good place to stay. I am usually here for work purposes. The rooms are clean and staff is always polite. Since I tend to return late from work, the staff at reception always allows late checkout for my wife. Breakfast is filling and the prices are reasonable. Sufficient eat out options around the place as well.