Long Lake Medical Group

I’ve been a patient for quite a few years, it has taken many months to get an appointment for very minor problems. However, when I called to book an appointment about something major (my mental health) there was an appointment available within two weeks. They prioritize very important matters and most importantly, they listen to what you have to say.

Only reason I am giving it five stars is I don't want the poor attitude of the receptionist to steer away from the wonderful service of the doctors. The receptionist, Crystal quite frankly is rude and unfriendly and has no bedside manners. We got a call indicating we owed $50 for a missed appointment. An appointment we were never informed about, despite the insistence of the receptionist that someone talked to us. She again insisted we pay when we came for our replacement appointment. We stood our ground and refused to pay for her mistake. The fee was ultimately waived. As noted earlier, the audiologist Dr. Shaw and our consultant Dr Robinson were fantastic and very friendly to deal with and I highly recommend their services.

Seeing good changes at this office. Still needs an automatic answer phone system. This would help administration staff.