Private Solutions Agency

We just hired them. Very responsive. Took the time to hear my problem.
Hope it all works out. Thanks!

I highly recommend Private Solutions, herein PS, for serving court documents. Initial attempts made by a local process serving company were unsuccessful. The occupants of the target premises offered inaccurate and conflicting information, at the very least, and possibly with intent to dissuade and divert. Whereby upon the third attempt to serve papers, the accused had, according to one occupant, supposedly vacated the dwelling without notice. Their mobile phone number, which served as a business contact, was no longer valid.I then called PS and spoke directly with the private investigator, herein PI, outlining the facts of my case. The PI was prompt, professional and courteous in all correspondence via phone, text and in-person. Upon meeting and listening to the information I could provide, suggested I file a police report and post reviews/complaints where possible. It took a while to sink in, realizing I had been swindled $4,600 in deposits and advances (including money for tile that was never ordered) for a bathroom renovation left abandoned in its demolished state, with tools and equipment left behind in the wake of a litany of delays and excuses. The lawyer’s letter that had been mailed/emailed requesting a refund for breach of contract remained ignored. This was not a “cheap” Reno. The total contracted price of $5,995 by the self-proclaimed “tile and bathroom expert of 15 years experience” included a 5 year warranty on workmanship. All fixtures and supplies (approximately $4,000) had been bought and paid for separately. At the police station, the officer respectfully informed me I was the third person that day with the same grievance (rogue contractor); however, no aspect of my case seemed to warrant action under the criminal code. Upon consultation, the officer referred me to the Ministry of Government and Consumer Services and wrote down the telephone number. When I phoned the Ministry later that afternoon, I was told they could not help because the business was not registered. As the contractor was unlicensed in the City (of Hamilton, Ontario), neither an investigation nor enforcement followed up my query with Licensing and By-Law Services, City Hall; despite one of the ads on Kijiji claiming to be licensed and insured. The Ministry representative suggested I contact the Canadian Antifraud Centre, whereby I filed my complaint over the phone with an agent who noted details I had discovered such as the contractor changes business names, logos, email accounts, websites and phone numbers, even U-Tube channels…then disappears. As noted, within several hours of successfully posting my review on Google about the business (whose number had subsequently been changed); my review and photo of the demolished bathroom, along with three other reviews from contributors, disappeared with the entire Google business account! I had taken screenshots of my review while editing it and with failure to post notifications, sent feedback to Google Support. No one replied. With no accountability, this is a recipe for scams and their concoctors to propagate. In the interest of who gives a hoot for fellow beings, which would seem what reviews are all about, I hope to encourage others in their plight against being hoodwinked. I retained the services of PS with the objective of tracking down and serving my Plaintiff’s Claim within a determined budget. The PI astutely followed through on keen instincts, applied sleuthing and a calm boldness. As this was my first experience with Small Claims Court, the Rules and procedures being particular and precise, including how to serve documents, I am grateful for the patient and diligent collaboration of PS in exacting the requisite paperwork, which was essential in obtaining a judgment with the Superior Court of Justice. Following judgment, I followed the lawyer’s advice in filing a Writ. Within two months, the contractor’s counsel was calling to have the Writ removed pending payout. I got all my money back including almost all of the fees, in total $7,466 and some good sense!

Thank you for incredible support with my sons custody case. I work overseas and appreciate that they made themselves available despite the time difference. Very professional I will call again if I need you.

This agency has handled a couple of my personal matters and got quality information both times, while going above and beyond by putting in extra hours (without adding extra charge ) to make sure they got what I needed in a timely manner. The investigator that worked with me was attentive and worked tirelessly to get what i needed, would definitely recommend to anyone looking for a quality PI.