Once Upon A Child

I prefer this location over the Upp. James location- cleaner and not too much clothing jammed onto the racks (much easier to see what they have available). However, when trying to sell items to them I have been sent back with "like new" items a few times which I find to be a bit of a pain when I come across some items that they're selling in not-so-great condition.

Love this location and it's employees. They're always very helpful and nice when I go in. Happy that they are back open! Side note, I am confused how the previous poster is so upset about their hours that are very clearly posted on Google. Not many stores are back to their full opening hours so wouldn't you check beforehand? Just saying. See you all this week :)

I've been to this location on 2 occasions in the last 2 weeks. It really depends on the day I guess, whatever the staff are dealing with, and your own expectations.

First off, the store is very clean and well organized.

On my first visit I took items to sell and to also shop. I arrived right when they opened hoping that I wouldn't have to wait long or leave and come back while they had a look at my items. Thankfully I was able to shop around while they completed their item assessment.

I was greeted when I first arrived by just about each staff member and one offered to hold the door as well as help me bring things in from my vehicle (which I appreciated as I am 9 months pregnant). It took them about 30 minutes to go through everything which is perfectly reasonable for that time of day and taking into consideration their process.

They didn't take all of my items, but did take some.

My second experience - I went in around noon and the staff were busy. I think maybe 1 or 2 acknowledged me. Not as friendly as my first visit, but I didn't feel snubbed in any way.

All-in-all I was happy with both visits and will return for future buy/sell opportunities.