QSI WINDOWS & DOORS

My parents got all of their windows replaced, great service and great quality!

Tracy & I purchased a “Front Entrance Door” a couple of years ago. We were very pleased with the installation by Cary Williams. It was because of Cary’s expertise, craftsmanship, quality of work, knowledge and his ability to go out of his way to make us the customer happy that we went back to QSI. In the summer of 2020 we purchased an additional “Side Entrance Door” and “2 Garden Doors” from QSI. The contract stipulated that Cary was to do the installation.
Although the doors were expensive we knew that no other door company could match the expertise of Cary Williams craftsmanship and attention to details.
Well, we were not informed Cary had a death in the family and another installer showed up and installed the “Side Entrance Door”. We were not impressed with the installation by the other installer. Tracy talked to the manager and listed her complaints.
Cary came and reinstalled/replaced the “Side Entrance Door” from the previous installer. Cary also installed the “2 Garden Doors”. Cary’s work is phenomenal.
The bottom line is “A door is only as good as the ability and quality of the installation”. Thank you Cary.
Regards,
Wayne Gushue, C.E.T.

OK but not great and some frustrations. Warranty is great but work and communication were careless at times. Service had to come back several times mainly since the glass itself had markings or defects and to fix sloppy caulking. At least those people were friendly and were able to fix over time problem areas. At install time no tarps or covers were used and sharp pieces of metal from cutting edging were all over my property. I'm glad I found them before my kids did, there were over 20 sharp metal triangle shaped pieces. Also plastic cut off tips from caulking were all over my property as well. Inside window trim was bare wood, not even factory primed and had to paint a couple of coats and looks not so smooth and professional. No options of trim style/shape given was told just one that they have with them. Caulking outside was sloppy and had to call service to fill in gaps. Caulking inside on some windows was uneven and looks horrible in some places. To replace one one glass that had markings was told 2 weeks to replace then waited over 2 months after numerous phone calls and long holds, service said would call back and never did. Said that it was delays due to covid but then found out that order request was not communicated with service dept at all until a month and a half later after calling them every few days.