(December 17, 2020, 1:20 am)
Bank of Montreal saved me almost $700 because of their security measures and extremely helpful staff.
I visited this branch after trying to make a purchase and calling BMO phone banking when my transaction wouldn't go through. I found out my card had been compromised and I needed to go into the branch.
I'm not gonna lie, I was mildly annoyed and procrastinated a bit. I'm the demographic Smartphones were invented for. I do everything online.
When I finally got around to going, Evelyn (I hope I remembered your name right) was extremely patient and helpful in explaining what I should do next. She then proceded to go through my last 60 (I think it was 60) days of transactions to see which ones I didn't recognize. Then she sent it of to be investigated by the fraud department, got me my new card and asked me if I knew about the mobile alerts that I can turn on to verify my online transactions.
I couple of weeks later I got a call, not from the fraud department but from Evelyn (see disclaimer above) personally to let me know all the transactions I didn't recognize were fradulent and I would have the entire sum returned to me. Which happened later that same day.
Top to bottom a thoroughly positive experience even though someone tried to steal a bunch of money from me.