Storm Internet Services

Storm used to have the best customer service around; efficient, helpful, friendly. But since covid things have deteriorated. They no longer do service maintenance calls for installed equipment or let you bring routers in for routine rebooting. You can $150 to start to have someone come out to look at an equipment problem that is the result of equipment they originally installed and repaired.

I was told that this kind of help was now very expensive AND low priority for them. I have been without functioning internet on part of my network for more than two months, have ordered over $350$ with of equipment which was supposed to fix the problem with no success. I have spent hours in the phone.

I am spending large amounts of money running to compensate with phone data saved trying to study and do assignments on my phone.

Meanwhile Storm charges me every month for internet that I barely get to use.

It’s probably time to switch back to Bell but they are a horrible company to deal with. I am so disappointed in Storm. I’d previously recommended them to all and sundry. No longer…

The crew at Storm have been excellent. The installers were polite and informative about the equipment and install. Everything was explained clearly. I had a question about my bill ( because I didn’t read all the emails first), and the customer support helped me by explaining each aspect of my bill.
They are thorough and friendly. I’d recommend them to everyone.

Very helpful people. Great service

I've had a few issues but they have been fixed quickly.

We just joined storm and they are quick and courteous to our needs. Thanks for a great start up and everything as promised.