1000 Islands Toyota

Horrible experience looking for a used vehicle. Staff didn't make me feel like they wanted to make a sale or cared about my business. The car's mileage which was listed on the site was higher than posted, yet they wouldn't negotiate on the price or even discuss other options.

The salesman was arrogant and kept saying “make me an offer”. When I made him one and he laughed and said he wouldn’t even bring that to his manager.

It’s a shame because I was willing to buy a car even at a higher price than I was originally comfortable with but I’ll be looking elsewhere going forward.

Edit: I received a call from the sales manager who apologized for the experience I had and was interested in the feedback I had to offer.

He seemed like he was taking this very seriously and wanted to ensure his customers had the best experience going forward.

Will consider dealing with him and his staff in the future.

Warrentee enhancement program bright white paint recall

Many thanks to 1000 island Toyota for honoring the Warranty Enhancement Program Bright White Paint. After attempting to deal with Kingston Toyota where the vehicle was purchased, they informed me they would not honor this issue. The only recourse Kingston Toyota could provide me was to suggest I take my vehicle and try another Toyota dealer in the area who may be willing to complete the Warranty work. I then called Brockville and spoke with the Service Department; Amy and then Matt. Arrangements were made and the work was completed competently, and with a commitment that should have been available and offered in Kingston. Grateful to have found a dealership willing to provide service to customers....all Toyota customers. Thank you 1000 Island Toyota Brockville!!!

Just bought a used Prius from 1000 Islands Toyota and while the overall experience was good (as usual!) I want to give a huge shout out to Joshua Amell, the best sales rep I've ever met. He was down to earth, friendly and very thorough in answering all my questions about the car and the process. He's like this good friend who wants the best for you.

Been servicing my cars here for 6 years (bought a used vehicle here as well) and have always experienced friendly and fast service. They're honest about what services are recommended vs required too and aren't pushy. I am constantly checking the used car section of their website for deals because the prices are excellent. 15+ appointments in now and still happy :)