Category: | Point of interest, Establishment, |
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Address: | 111 Horton Street, London, ON N6A 4H6, Canada |
Postal code: | N6A 4H6 |
Phone: | (519) 661-5503 |
Website: | https://www.londonhydro.com/site |
Monday: | 8:30 AM – 4:00 PM |
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Tuesday: | 8:30 AM – 4:00 PM |
Wednesday: | 8:30 AM – 4:00 PM |
Thursday: | 8:30 AM – 4:00 PM |
Friday: | 8:30 AM – 4:00 PM |
Saturday: | Closed |
Sunday: | Closed |
There were hiccups when setting up my account for the first time with creating an account. However they were very thorough in ensuring I got it set up. Even doing a follow up call to ensure things were still working properly. They were very patient and overall fixed the problem. I was surprised at the quality of service considering the ratings. I figured after my experience its worthwhile writing a review to say that one specific staff that might have not given a positive expirience should not reflective of all of the company and staff. Give them a chance to surprise you before you make up your mind! :)
While I do agree that costs, particularly delivery costs, are way too high for this service, I've found their customer service reps to be nothing be kind and patient. I spoke to a customer service rep about setting up hydro at a new unit and she was very kind and patient with this first-time customer!