Highview Residences London

Highview provides excellent care.
I have witnessed how all staff treat residents with kindness and respect.
In spite of all the government restrictions during Covid we have always been able to see our people at Highview
Highview is always very clean and well maintained
During the better weather the gardens provide a place of respite for both resident and visitor.
With restrictions lifting the recreation program is becoming more active with planned activities and performers.
I have always found the staff very friendly and welcoming.
Bottom line: I know based on my experience at Highview over the last year that my person will be well cared for and I will be advised to the care needed during the dementia journey

My family had to move my mother to the London Highview Residences around six months ago due to ongoing safety concerns. She was previously in an assisted living facility and the worry around falls and wandering outside was becoming extremely stressful and scary for our family.
Highview has the most dedicated and amazing staff I have ever met. They seriously care about the residents and deal with them in a very patient and gentle manner. The staff treat the residents as if they were their own grandparents. The administrative staff is fantastic about communicating with me regarding anything involving the services in Highview and current policies as well as specifically sharing their personal experiences with my mother.
Every time I visit my mother she is either engaging with other residents in one of the many activities they organize (such as playing bingo, putting puzzles together, doing arts and crafts, listening to the entertainment they bring in etc.), or she is chatting with other residents in the great room. My Mom loves the great room as she gets to observe all the comings and goings of the residents, staff, and visitors. The number of falls has reduced to very rarely, and there is no more wandering off.
They are extremely well equipped to deal with sundowning which is huge for me as I was previously getting close to 10 calls a night from my mother as she was confused as to where she was.
The food is all freshly made in front of residents and visitors and smells delicious. Many times they are baking muffins from scratch or cutting up fruit or cheese for the snacks. My mother, who previously was mainly subsiding on Boost, no longer needs it as she is eating proper meals again.
I would strongly recommend Highview to anyone who wants to make sure their loved ones are being properly taken care of in a loving manner and engaged in many social and appropriate activities. They enable me to no longer continually worry about my Mom and to allow me to really enjoy my visits with her.

Highview Residences has been a wonderful move for my father. The staff is caring, patient, and very kind to the residents. The residents have the best care and our family has peace of mind knowing that our loved one is so well looked after. Communication between all staff members and our family is excellent. We are updated regularly on any changes in Dad's needs. His personal care program is very comprehensive and updated every 6 months to be reviewed and approved by the family. Dad has the opportunity to participate in the various programs at Highview that help him emotionally, mentally and physically. My last point to mention is that the food at Highview is great. My Dad raves about it all the time. Highview provides an opportunity to dine with your loved one (depending on covid restrictions) in a very home-like atmosphere. We are extremely happy that Dad is a resident at Highview. During this time in his life where care and compassion is essential, we have the comfort of knowing he is being so well cared for.

Highview Residence has proven to be the best choice for our Mom. Knowing that she is in the presence of such warm, caring, friendly and fun caregivers has made her stay there very easy for her and us.
The staff provides competent dementia care. Mom participates in organized programs as well as “little chores” that she enjoys doing.
The meals and snacks are nutritious and are enjoyable to her. The menu changes for the season and special occasions and holidays are celebrated.
We are extremely pleased with Highview and would not hesitate to recommend it to others.

We are thankful for the amazing attention that my Mom gets at Highview. We know she is well cared for and she has become a part of the Highview family. Having a relative that has Alzheimers is not easy and Highview has made my Mom's life at least tolerable while this nasty disease continues to take over her brain and her body. It is comforting to my family to know that my Mom is able to live in such a respectful home, with respectful people who care.