Kilworth Car Wash

$19 for the premium soft touch wash is a bit steep, I expect perfection for that price yet my car isn't fully washed/rinsed and rims are still dirty.

Card pay terminal is handy and there's soft cloth, touchless, and self serve options.

This morning, I had an unpleasant experience. I tapped my debit card and started my wash which was completed in 7 minutes. Unfortunately, I encountered a problem with the finish/cancel button on the machine—it simply didn't work. The machine continued running until it finally stopped at 15 minutes and charged me $15. Feeling frustrated, I immediately sought a solution to this issue. I called the mobile number provided, but unsurprisingly, it went straight to voicemail. Given that it was half past six in the morning, I understood the lack of immediate response.

Update: The owner is truly a kind-hearted individual who promptly returned my call and provided me full refund.

This is an update to my original post from last summer.
After an initial disappointing wash, I posted my comments and then had a friendly discussion with the owner.

The owner is a local gentleman who cares very much about his community and his customers, and we actually had an opportunity to meet him in person as well. Given we are only 4 km away, that was another nice surprise.

The owner informed me that they tweak the machinery to provide customers with the best clean possible and he was not kidding. After I described what happened to my car (recall the side and wheels were quite dirty after using the touchless service), he must have done something different because this time the car sparkled so much you can see the company logo bouncing off the hood of my car in the images below.

As you can see from the images, I went in with a car covered in salt and road grit and came out with what appears to be a brand-new car.

Now THAT's good local company to support!!

This is the only place I will be using from now on. The soft touch is absolutely amazing, and my truck comes out looking brand new again. I just purchased a gift card, and during the process I communicated with Lisa, and met Steve when I grabbed the card. These are two of the nicest people I have met in quite some time who genuinely care about their customers. I will now only be using this car wash not just because of the amazing washes, but also because of how amazing the customer service is. Kindness goes a long way to me, so Steve and Lisa, please know that you guys both made my day, and I will not only be putting my family onto this car wash, but all of my friends as well. Thank you so much!!

What a spectacular car wash. Cutting edge new technology. The owners are offering free washes until next Thursday. Check them out, the outcome was awesome. I have been to many car washes and this one is far ahead of others.