TG Powersports

Great service and the right parts were ordered and received.

I have brought in several skidoos for 10 hour service. more than accommodating for appointments, twice. first appointment of the day. drop it off. go for breakfast. come back and completed with itemized bill. no fuss. have ordered accessories at least 6 times. if not in stock ordered and you get a call when items arrive. flawless. does not get any better.

TL/DR: Great sales, go elsewhere for parts or service unless you're willing to wait multiple weeks.

Roch is a great owner/salesman but his parts department lack the same initiative.

Although some try, most are just previous cashiers and tend to have a difficult time getting the hang of things. Parts are also rarely in stock, even for common machines and you're stuck waiting at least a week, which means down time.

Stogan's Powersports in Grand Prairie Alberta is able to mitigate this by keeping an extremely large selection of parts on hand so that you rarely have to order anything, even for machines up to 20 years old.

In the old building it was understandable because of its space limitations but his new building has ample room.

The main reason this business is successful is because it is the only dealer around and he has the monopoly. If someone were to open another in North Bay, he would go under within 2 years.

They have to sort they're parts and service out, there's absolutely no reason someone should have to wait 1+ weeks for parts on a 20k+ machine. Most are from out of town and break down on the trail and are left ending they're trip early since they can't repair they're machine.

Instead of forcing you to pay a restocking fee if you cancel an order, they should add it into their inventory, because you never know when the next person will need it, and now they wouldn't have to wait a few weeks, potentially ending they're season.

Just want to send a shout out to TG
powersport. Roc and his teams knowledge of their products are outstanding! I have purchased multiple “toys” and had multiple installs, yet not to be disappointed! I highly recommend the purchase of any products here! Team is always eager to assist. We are very luckily to have a fantastic dealership so close.

Great experiences purchasing a new SxS and Snowmobile from TGP. Salesman/Owner (Rock) doesn't pressure you into buying something you don't want. I make the trip to Sturgeon from North Bay for any parts\oils I need. Always someone available when I have certain questions about my machines. Plan to be loyal customer for years to come.