Nova Networks

I worked at Nova Networks as a System Admin in their professional services. It is great place to learn.

This place offers authorized repair jobs for ThinkPads and Apple products. One of mine died and I was told to come to this authorized repair point for service.

Although finding a parking spot in the rear entrance was a pain, the place was nice and clean. Both the personnel at reception and the technician who did the repair job were courteous and professional. My device was unfortunately irreparable, and I was charged a good amount of money. That said, their service left me a positive impression.

I would go back again if any other repair needs arise in the near future.

The quality of the follow up with the customer is poor. I had 4 different technicians handling my battery replacement, and each one had a different information on the state of the repair. One told me that the battery had been correctly ordered and would be ready within 2 weeks while another one told me the battery hadn't even been ordered yet... Apart from these few bad events it went fine, I got my laptop earlier than expected, they charge as they say, no hidden fees, and my laptop seems to work normally now, no loss of any documents or no memory erase, which is a really good point.

My iPhone battery had to be replaced during COVID. Since all Apple stores are closed, this shop was open. I read the Google reviews and dreaded the upcoming experience. My personal experience was great. I didn't like some of the processes that they had in place but understood them and accepted them in this "new" environment. Not a ranking of 4+, but a 5-.

I logged my ticket and didn't get a call back as promised that day. So I called back. Both experiences were really good in logging the ticket. I think that the ticketing process could be improved so that a person is provided a ticket number by the agent before they hang up the phone. This process made it a 5-.

All of my experiences after the initial call were exceptional. Email interactions, phone interactions as well as the dropping off of the phone and picking it up at the end. I even had a follow up call to make sure that everything was working with the phone a few days after getting it back.

The thing that I liked about this company was that once I mentioned I had the battery replaced by another Apple approved shop the contacted Apple to get the details and didn't charge me for the replacement. I didn't have to deal with that problem.

Overall, my experience was very positive, hence my ranking.