Ottawa Diamond Flooring

Very knowledgeable, friendly and accommodating staff - Rob knows a great deal about flooring and the products they offer, and gives very good advice about the various options available. They take seriously the quality of their work and the satisfaction of their customers. Brendan did an excellent job installing a large area of new tile floor, including identifying and fixing major deficiencies in the subfloor that would have caused headaches down the road. We have used them twice now for significant flooring replacement and wouldn't hesitate to do so again.

We are very fortunate to have chosen Ottawa Diamond Flooring to replace the carpet on the entire second floor of our home with hardwood flooring.

We were initially impressed with the large selection of hardwood in a variety of colors that included traditional colors as well as the latest in home decorating trends. This contrasts with other stores that didn't offer a wide selection to allow us to coordinate with the existing colors in our decor. Many stores seemed to carry mainly trendy colors that can become dated.

Our salesman was very knowledgeable and very patient letting us consider our options at our leisure. We were permitted to bring samples on numerous occasions. His colleague covering for him on his days off was also very attentive even though this was not his own sale.

The first shipment of wood was defective as the planks had warped. The installers were very quick to observe and report the problem instead of simply ignoring the defects and installing a defective floor that could have been a nightmare to correct after the fact. This was greatly appreciated.

The second shipment was perfect and the installation was done expeditiously without any problems. The installers were very helpful, polite, dedicated, meticulous and proud of their work. They were very careful to minimize the dust and debris from spreading throughout the house as could potentially happen with a renovation of this size and they cleaned after their work was completed. The finished product is perfect and we are very happy customers.

Overall, I would not hesitate to recommend Ottawa Diamond Flooring and we have given them 5 stars!

Just had my entire upstairs done, 4 bedrooms in hardwood and carpet in the hallway and on the stairs. I am extremely happy with the result. It looks awesome! Rob was very helpful in helping me choose the hardwood and carpet. The installers were great, a joy to have them work in my home. Will have them back to do my downstairs. Thank-you so much

We had Ottawa Diamond Flooring do a makeover of our 35 year old carpeted staircase staining the woodwork to match our hardwood floors from the original oak stain. The crew was respectful of our home, arrived when promised and went over and beyond what we expected to ensure that the finishing was of the highest standard.