Chartwell Lord Lansdowne Retirement Residence

My stay at Lord Lansdowne was to recuperate from recent surgery .
The staff are as good and attentive as one could wish for and the facility
is first class .
The meals are excellent and the coffee and soups are great but it is the
people that make the difference.
No bad vibes .

Glenn Beaton

My husband and I recently moved my mother at Chartwell Lord Landsdowne. She's been there now for a few months and wanted to take the time to provide an accurate review of our experience with the staff and environment. With the challenges and stresses during COVID lock down, the staff has been fantastic at ensuring they were following protocols but also making the transition as easy as possible for both my mother and for ourselves as this process was new to us.

Sarah was attentive and provided us with all the details we needed (and answered all our questions) to put our mind at ease. We had looked into other retirement facilities as well and we felt Lord Landsdowne had all the services needed to make my mother comfortable.

What we appreciated most is how understanding and flexible they were when we needed to adjust the services for my mother (who at times can be quite challenging to please as she is very set in her ways), but that never posed an issue for the staff and it was quite clear they wanted to do what was best for my mother and what was going to relieve as much stress off of us.

Putting an aging parent into a retirement home is not as easy as we thought. To make a smooth transition work, it requires knowledgeable and friendly staff, clear communication, and transparency. Most importantly, it requires staff that understands what the new resident and families go through. This is a huge change for anyone.

Although my mother is still not taking advantage of the all the programs they have, I can see that there is a lot for the residents to do to keep them active and sociable (all while ensuring safety protocols).

We are truly grateful for the staff there and my mother has settled in nicely.

Thank you - Vanessa & Abdeen

My grandma lives at the Lord Lansdowne and she is so happy to be there. There are always so many activities and events for her to participate in. She is super social and has met a lot of other residents. Thank you for making her stay there so memorable.

My father died on Thursday Oct. 1st 2020. The last time I saw him smile was when we were in the hospital and I told him he was going back home to Lord Lansdowne. He has lived there for over 5 years and was not particularly easy to get along with. The staff there however, no matter what, were kind, patient and very caring. They are truly amazing people. He usually criticized things about his experiences with hospitality services in his life but NEVER had a bad thing to say about this retirement residence. I could not believe how caring and loving the staff were there, it was like he was truly their family. They treated him so well I could never thank them enough. Anything we needed they took care of immediately without hesitation. The rooms were cleaned daily, the food was top flight and they always called us immediately when something was wrong. I would highly recommend this retirement home to anyone who really wants the best quality of life for their loved ones. We were there often and saw that 5 stars is not high enough.
-Laura David (Mr. David)