Category: | Point of interest, Establishment, |
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Address: | 28 Pretoria Ave, Ottawa, ON K1S 1W7, Canada |
Postal code: | K1S 1W7 |
Phone: | (613) 695-6767 |
Website: | http://www.themarbella.ca/ |
I am so happy I chose the Marbella luxury condos! The entire staff was so helpful with my move in and went above in beyond to make me feel at ease. The amenities are absolutely beautiful, the building is very secure. I feel safe and I look forward to coming home after a long day. Thank you once again to everyone who helped me move in with such grace and I am very happy to call the Marbella my home!
I am absolutely in love with the Marbella luxury condo. My condo is filled with high end finishes, not a single detail was missed! From the light fixtures with dimmers, interior door handles, the master planned chefs’ kitchens which include ample cabinet & counter space - even the appliances are state of the art. I am in the new home construction industry and was beyond impressed with the materials, quality of construction and the “best in class” customer service experience. The amenities spaces are fantastic, the business center is perfect for days I work from home and the fitness center has many cardio machines, including a rower, bikes, elliptical, treadmills and a peloton! My condo is so quiet and peaceful, I do not hear the neighbors or any typical downtown noises you would hear in a regular condo! What is even more impressive than the condo itself is the excellent customer service. Angie has been fabulous, responding to every email and call with in minutes, she is patient, understanding, accommodating, and impressive! She made the moving process seamless and pleasant. She even arranged for Mark & John (they are part of the team) to come install my wall mount TV and medicine cabinet – no charge! I feel as though I am part of the family, the community in this small boutique condo is fantastic. They even had a lovely gift basket from Nicastro’s for me when I moved in. I could not be happier with my new home. Thank you Angie, John and Mark!
Edit: Actually, they got back to us and were very professional in their response! 100% worth living here! A perfect example of seeing an issue and promptly fixing it! I wanted to place this edit first as I've just renewed my lease and if you're looking for a place to live this is a great choice! The problems below are just a hiccup and serve to show that you will be taken care of even if an issue arises!
Started off very well, spent a year in the building, it's beautiful and very quiet! They raised the rent which I was okay with and even asked to renew my lease!
The bad started when they wouldn't even respond to us to get our access key fobs back, and when we asked for a new lease we were given complete silence to the point where we felt targeted!
Great place to live IF the management decides arbitrarily to listen to you.
Fantastic building with great amenities. Especially love the gym!
I have rented an apartment in The Marbella for almost a year now. I I love living in this building! The finishes are beautiful, the apartment is well laid out and very quiet. The common areas are very well cared for and the management has always responded to any of my needs quickly and professionally. On top of all this, you absolutely cannot beat the location!