Extendicare West End Villa

Its a big industrial nursing home they do a good job for all the people they have to take care of.
Was there on Canada day and was impressed by what they had done for the celebration

I have mixed feelings about WEV. The staff who have worked with my mother, mother in law and another relative have been incredible. But the truth is they are understaffed and as a result the response times for assistance can be unacceptably long and the quality of care does suffer as a result. There are some house keeping issues like missing clothes, rooms that could be cleaner and broken furniture that need to be addressed but there too, the lack of adequate staffing plays a big role.

My Mom spent her last years at the West End Villa. Most of the staff are caring and compassionate. It's a difficult time of life but I have to say that Mom appreciated the staff. They have a WONDERFUL activity department and I do not believe that you could find a more organize and active program...thank you!! The residents attend 67's hockey games, outings to see the Christmas lights, the Tulip Festival and regular restaurant trips. Mom was doing something almost every day and if she didn't attend something, it was her choice not to go...outings at least 2X a month. Music entertainment at least 2X a month. At least it seemed like it was this often because Mom was always on the go! Regular church service and and non-denominational service. Reverend Sam is so caring. She buried Mom for us...Mom loved her...as does the other residents!!
Don't judge the whole establishment by the actions of a few!! I've watched a staff tuck my Mom and her room mate into bed every night that they worked and give them a kiss on the forehead goodnight. I've watched staff sit and comfort someone who was so confused , they had no idea where they were. There are some wonderful people there...when their families are not!!