Nepean Optometric Clinic

Category:	Health,
Address:	24-2194 Robertson Rd, Nepean, ON K2H 9J5, Canada
Postal code:	K2H 9J5
Phone:	(613) 820-8272
Website:	http://www.nepeanoptometric.com/

Monday:	8:30 AM – 7:30 PM
Tuesday:	8:30 AM – 7:30 PM
Wednesday:	8:30 AM – 7:30 PM
Thursday:	8:30 AM – 5:30 PM
Friday:	8:30 AM – 5:00 PM
Saturday:	9:00 AM – 1:30 PM
Sunday:	Closed

• 
  (February 7, 2019, 6:05 pm)

  Went for my 3 year old daughter and was extremely impressed with the entire experience. The doctor was very professional and patient. Building was beautiful and inviting.

• 
  (November 4, 2018, 10:43 pm)

  Excellent service, professional and friendly staff, great selection of glasses, reasonably priced.

• 
  (September 12, 2018, 2:14 am)

  I had to find an eye doctor ASAP after my family doctor’s advice on a late Friday afternoon. The next day, the early Saturday morning, I drove directly to Nepean Optometric Clinic after doing my research and reading through some Google reviews. An elegant lady at the front desk welcomed me. She kindly asked whether I could wait until the coming Monday after patiently explaining to me that the optometrists were not available during that weekend. After I replied that I could not wait, this nice lady picked up the phone and called an eye clinic in Kanata to see whether a spot was available. Then, she called the eye service in Bayshore and finally got an appointment on that Saturday morning for me. For my convenience, she wrote down the appointment time and location on a sticky note and gave it to me. She kindly told me how to go from her clinic to the eye service in Bayshore. Her help and kindness touched my heart and significantly reduced my frustration and worry about my eye problem. At the end, I got her name. This wonderful lady is Monica. Thank you Monica! Thank you Nepean Optometric Clinic!
  
  As far as I know, the two places that she called do not have any business to do with the Nepean Optometric Clinic and they may be competitors. Monica has such a great heart and she is a truly patient-oriented staff member. Nepean Optometric Clinic is definitely the place I will come back to in the near future.

• 
  (April 2, 2018, 8:17 pm)

  I have been going to see Dr. Roy at the Nepean Optometric Clinic since I was a teen (now in my late 30's) and her personal care has always kept me coming back. I once thought I'd try going somewhere closer to home, but remembered that the outstanding service is exactly what makes it worth going the extra distance for.
  Recently though, with the help of a tech/ rep, I selected glasses that were just OK (because, although extremely nice and knowledgeable, the tech/ rep and I disagreed on many pairs, and kept telling me they looked great despite my obvious uncertainty) and, feeling let down/ thinking other choices weren't available, I went forward with the lesser of the evils. Oddly, I happily found a pair of "cat-sy" sunglasses that were exactly what I was looking for, but I don't think the rep made that connection. So when I returned to pick them both up the following week, there were dozens of new pairs of glasses that were exactly what I was looking for. I was very disappointed seeing these funky glasses all around and I was about to walk away with a pair that were "meh" at best. Thankfully, one of the sweet administrative assistants (Maria) saw how upset I was and was given permission to change them for me (at my expense - but who cares!? I was thrilled!!). As someone whose eyes don't change much and will happily wear the same pair for years, with minimal insurance coverage, and wants the most out of my investment, this meant SO MUCH to me. It confirmed yet again why it is worth driving 1 hr. to come here. Honestly, that was "going the extra mile"!!!!
  So the only constructive criticism I have is that technician/ representatives who assist in selecting glasses should exude a flair for fashion and style to give the clientele confidence in their suggestions, and be sure to "read" the client. And if you're just not connecting with that client, switch with someone who can, because at the end of the day, although you can't please everyone (and yet the customer is NOT always right but sometimes is not a great communicater), the chance of success is higher for everyone.
  Thank you all for making me a very happy client. ♥ ♥ ♥

• 
  (April 15, 2017, 9:03 am)

  A few months ago I went in for new glasses. I was examined by Dr. Litwiller whom in my opinion is an excellent doctor. Extremely thorough, no rush, and took time to explain procedures and the results of my examination. The staff who helped my choose, fit, and order my new glasses were fantastic. These are the best glasses that I have ever had because naturally Nepean Optometric is the best.
  Thank you

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